Payment Policy

Effective Date: January 8, 2025

At Glasspluni, we are committed to providing you with secure, convenient, and flexible payment options. This Payment Policy outlines the accepted payment methods, billing practices, and other important details to ensure a seamless transaction experience.

Accepted Payment Methods

We accept the following payment methods:

  1. Credit/Debit Cards:

    • Visa
    • Mastercard
    • American Express
    • Discover

  2. Online Payment Platforms:

    • PayPal
    • Apple Pay
    • Google Pay

  3. Buy Now, Pay Later:

    • We partner with trusted providers like Klarna and Afterpay to offer flexible installment payment options for eligible customers.

  4. Gift Cards:

    • Glasspluni Gift Cards can be redeemed during checkout.

  5. Bank Transfers (For Bulk Orders):

    • Available for large-volume or corporate orders. Contact us for more details.

Payment Security

We prioritize the safety of your payment information by employing robust security measures:

  • Secure Socket Layer (SSL) Encryption: All transactions are encrypted to protect your data.
  • PCI Compliance: Our payment systems comply with the Payment Card Industry Data Security Standard (PCI DSS).
  • Third-Party Payment Processors: Payments are securely processed through trusted third-party providers such as Stripe and PayPal.

Billing Information

To ensure your order is processed without delays, please provide accurate and complete billing information.

  • The billing address should match the address on file with your payment method.
  • If your billing and shipping addresses differ, please double-check for accuracy before completing your order.

Order Confirmation

Once your payment is successfully processed, you will receive an email confirmation containing:

  1. Order details
  2. Payment method used (for reference only)
  3. Estimated shipping time

If you do not receive a confirmation email within 24 hours, please contact us at info@glasspluni.com or (724) 843-2627.

Failed or Declined Payments

If your payment is declined:

  1. Verify that your payment details are correct (e.g., card number, expiration date, CVV).
  2. Ensure your card or account has sufficient funds.
  3. Contact your bank or payment provider for more information.

If you continue to experience issues, feel free to reach out to our customer service team for assistance.

Refunds & Chargebacks

  1. Refunds:

    • Refunds are issued to the original payment method within 5-7 business days after approval.
    • For installment payments, refunds will be processed according to the provider’s terms (e.g., Klarna or Afterpay).

  2. Chargebacks:

    • If you suspect unauthorized charges, please contact us immediately.
    • Resolving chargebacks may take additional time depending on the payment provider’s process.

Taxes

Applicable sales tax will be calculated at checkout based on your shipping address. For international orders, additional customs fees or duties may apply and are the responsibility of the customer.

Cancellations

Orders can be canceled before they are processed for shipping. Payment will be fully refunded for eligible cancellations. Please contact us promptly to request a cancellation.

Contact Us

For any questions or concerns related to payments, feel free to reach out:

At Glasspluni, we strive to make every step of your shopping experience, including payments, as smooth and secure as possible. Thank you for choosing us!