Return Policy – GLASSPLUNI
Effective Date: April 8, 2025
At GLASSPLUNI, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not fully satisfied with your product, we offer a simple and hassle-free return process. Please read the following guidelines for our return policy:
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Return Period: Returns must be made within 30 days from the date of delivery.
Condition of Product: The product must be unused, in its original packaging, and in the same condition that you received it. It should not have been tampered with or damaged.
Proof of Purchase: A receipt or proof of purchase is required to process the return. This can include the order confirmation email or an invoice.
2. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Customer Support: Reach out to our customer service team at info@glasspluni.com or call us at 680 1425 5268. Please provide your order number, product details, and the reason for your return.
Return Authorization: Once your return request is approved, you will be provided with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
Return Shipping: You will be responsible for the return shipping costs unless the item is defective or was incorrectly shipped. We recommend using a trackable shipping service to ensure the return is received safely.
3. Refund Process
Once we receive the returned item and confirm that it meets the conditions outlined above, we will process your refund. Please note the following:
Refund Method: The refund will be issued to the original payment method used at the time of purchase.
Processing Time: The refund will be processed within 7–10 business days from the date we receive the returned product.
Shipping Fees: Please be aware that original shipping fees are non-refundable unless the return is due to an error on our part (such as a damaged or incorrect item).
4. Non-Returnable Items
Certain items are not eligible for return, including:
Opened or Used Products: Products that have been opened, used, or are not in their original condition cannot be returned.
Custom or Personalized Items: Products that have been customized or personalized specifically for you are not eligible for return.
Gift Cards: Gift cards are non-returnable and non-refundable.
Perishable Goods: Products with an expiration date or those that are perishable cannot be returned.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately upon receipt. We will provide a prepaid return shipping label and arrange for a replacement or full refund, depending on your preference. Please provide photographic evidence of the damage or defect when contacting us.
6. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different model or color, please initiate a return for the original item and place a new order for the desired product.
7. Contact Us
If you have any questions or need assistance with a return, our customer service team is here to help. You can contact us via:
Email: info@glasspluni.com
Phone: 680 1425 5268
Address: 68 Kent Street, Cromblet, United Kingdom
We are dedicated to making your experience with GLASSPLUNI as smooth and satisfying as possible. Your satisfaction is our priority, and we strive to ensure that every return is handled with care and efficiency.
Thank you for shopping with GLASSPLUNI.